U.S. Consumer Product Safety Commission – Recall Alert

Viva Doria Recalls Wintergreen Essential Oil Due to Failure to Meet Child Resistant Packaging Requirement; Risk of Poisoning (Recall Alert)

Recall Date: 05/21/2020

Recall Number: 20-746

Recall Summary

Name of Product: Viva Doria Wintergreen Essential Oil

Hazard: The product contains the substance methyl salicylate which must be in child resistant packaging as required by the Poison Prevention Packaging Act (PPPA). The packaging of the product is not child resistant, posing a risk of poisoning if the contents are swallowed by young children.

Remedy: Refund

Consumers should immediately store the product in a safe location out of reach of children. Contact Viva Doria for disposal and refund instructions. All known purchasers are being notified directly about the recall by Viva Doria or by the on-line retailer where the product was purchased.

Consumer Contact:
Viva Doria toll-free at 800-640-3753 from 10 a.m. to 6 p.m. PT Monday through Friday, email at support@vivadoria.com


Recall Details

Units: About 520

Description:
This recall involves 30 mL Viva Doria Wintergreen Essential Oil in a amber glass bottle with a black euro dropper cap. The green label on the front of each bottle displays the Viva Doria logo, product name, and the volume amount of the bottle.

Incidents/Injuries: None reported

Sold At: Online at VivaDoria.com, Ebay.com and Amazon.com from May 2019 through April 2020 for about $9.99.

Manufacturer: Viva Doria, Inc. of Redmond, WA

Manufactured in: United States

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.

CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.

Media Contact
Please use the phone numbers below for all media requests.
Phone: 301-504-7908
Spanish: 301-504-7800

 

Details About the Recall:

In April 2020, it came to our attention that any product that contains more than 5% methyl salicylate, a naturally occurring substance in Wintergreen Essential Oil, would require a child-resistant cap to prevent the risk of poisoning if accidentally swallowed by a young child. We have immediately stopped the sale of Wintergreen Essential oil from all of our marketplaces.

 

If you purchased Wintergreen Essential oil 1oz (30ml) between May 2019 – April 2020 start by putting this essential oil in a safe place, out of the reach of children and then contact us at support@vivadoria.com or by calling 800-640-3753 We’ll provide disposal recommendations for the product and also provide a full refund for your purchase.

We sincerely apologize if this product caused any inconvenience to you.

Best regards,

Viva Doria Customer Care

Viva Doria, Inc.

Phone: (425) 702-1805

Toll Free: 800-640-3753

Email: support@vivadoria.com

Address: 17521 NE 67th Ct, Redmond, WA 98052 USA